Shipping policy

SHIPPING

We ship out orders only in the US, no later than two business days after the balance on your order has been processed. Upon shipment, you will receive a shipping notification email with the shipment service and tracking information. We may not process, ship or deliver your order during weekends or holidays. International deliveries are not available at this time.

Please note that delivery time can be affected by holidays, weather conditions, customs laws or other variables which are beyond our control.

We do not hold responsibility for delayed deliveries or lost packages due to incorrect or incomplete addresses provided by the customer. We do not have control over where the delivery service places your package. You will be notified by email when your package is prepared, and we will include a tracking number for your convenience.

Occasionally, delivery tracking updates don't reflect immediately, even if the package has already been picked up and scanned. We suggest that you continue to refresh the tracking page and most likely you will see a change when it's out for delivery.

We hold no responsibility for the delivery location on the specified premises as we do not oversee where the delivery person drops off your package. You may bring these specifications up to your door person or leave a note on your door for whomever is delivering your package.

Undeliverable packages are usually returned to us at an extra shipping cost. Once the undeliverable packages are retrieved, we will cancel the order and process the refund immediately. Please note that all shipping costs are non-refundable. If the returned package requires any extra shipping costs, we deduct it from the final refund. We do not refund or replace items unless we receive the returned packages.

We ship orders via UPS or USPS. If you require a different address for USPS or UPS, please let us know as soon as your order is placed. We are unable to make changes to the shipping address once an order's been shipped out. Please make sure to check all addresses before completing your order during checkout.

Premium Kimchi from Korea: Kimchi is made-to-order freshly in Korea then shipped directly to your home.

Any orders placed by 11:59pm, Thursday EST will be made fresh on the following Monday (in Korea time), and depart for the U.S. by Wednesday. You can expect your kimchi to arrive at your door in the U.S. by Friday that week. (i.e. You placed an order on 5/25 (W) then you will receive it by 6/3 (F))

We are not responsible for how the delivery is handled, especially because these are being shipped from Korea and not handled from our New York warehouse. 

SHIPPING RATES AND OFFER RESTRICTIONS

Free shipping in the US (restrictions apply) for $79 or more.

Our free shipping policy does not include orders shipped to Alaska, Hawaii, Army Post Offices or US territories. For these locations orders are shipped through priority mail and rates are based on your address and the weight and dimensions of your order.

ORDER PICKUP

Orders are available for pickup in Brooklyn, NY. You will need a guest pass to enter, so please email us hello@kimcmarket.com when you'd like to pick up.

• Navigate to Wegmans Brooklyn at 21 Flushing Ave, Brooklyn, NY
• From the outdoor parking lot, you will see Building 303.
• Show your visitor pass at the security gate. Visitor pass is in a separate email sent by Proxyclick.
• See you at Suite 709 on the 7th Floor.

Actual address: 399 Sands St., Building 303, Suite 709, Brooklyn, NY
Monday - Friday
10AM - 5PM